ggRock Troubleshooting

Booting Machines

• ggRock Machine Secure Boot Violation when booting with a UEFI BIOS

• ggRock Client Machine boot stuck on "Could not locate boot server."

• ggRock Client Machine boot stuck on "No boot filename received."

• ggRock Client Machine boot stuck on "Nothing to boot: No such file or directory"

• ggRock Client Machine boot stuck on "proxyDHCP offers were received. No DHCP offers were received."

• ggRock Client Machine boot stuck on "No DHCP or proxyDHCP offers were received."

• ggRock Client Machine boot stuck on "Media test failed, check cable."

• ggRock Client Machine boot stuck on Windows loading icon (spinning dots)

• ggRock Client Machine boot stuck on "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key"

• ggRock Client Machine boot stuck on "No more network devices"

• Powering on all Machines in the center only results in a few being turned on

• BIOS Update Troubleshooting

• ggRock Client Machine Boot Loop With ggLeap Message "Restarting machine because an application update or other critical settings have been changed"

• ggRock Client Machine Used to Build Image - Cannot Boot to System Image

• ggRock Client Machine boot stuck on "Start PXE over IPv4"

• ggRock Client Machine boot stuck, Array Full

• ggRock Client Machine boot stuck on "Filename: http://xxxxxxxx... [connecting]

• ggRock Web UI Inaccessible, ggRock Client Machines will not boot

• ggRock Client Machine Blue Screen - "inaccessible boot device"

• ggRock Machine Boot stuck on "Could not boot image: Error 0x3d222083"

• ggRock Server Unreachable, ZFS crashing, ggrock-linux-configurator not updating IP

• Booting Many ggRock Machines at Once Results in a large portion of the PCs not loading data on boot

• Cannot boot one system, unable to delete from ggRock Web UI

• ggRock VM boot stuck on "Booting from SAN device 0x80"

Performance

• ggRock Machines slow and freezing during game update (coming)

• Slow machines and freezes - Detected Hardware Unit Hang

• Slow machines and freezes - NIC stuck on 10/100 speed

• Slow machines and freezes - Network Driver and RAM Issues

• Slow machines and freezes - Network Cable Issue

• ggRock Stats (Grafana) Manual can be used to troubleshoot performance

• Separating System Image from Games Images in ggRock

Networking

• ggRock Machines consume twice the IP addresses. Double provisioning of IP addresses for ggRock

• DHCP Options 67 and 67 bootname (coming)

Windows Administration

• ggRock System Image Windows Driver Installation (Missing Device Drivers)

• Realtek Driver Renders Windows 10 20H2 Installation Unusable

• Unable to install Windows Store apps when Windows Updates are disabled

• ggRock Client Machine Blue Screen "IO1_INITIALIZATION_FAILED"

• ggRock Client Machine has either minor hardware differences, or has the same hardware but requires re-installing drivers to function

• ggRock Machine Displays "Activation Required"

• ggRock Machines Have Incorrect Drive Letter for Games Image

• ggRock Games Recommended Configuration

• Install Windows Update in your ggRock System Image using ggRock Seamless Boot

• Disabling Defragmentation in Windows

• Cannot install .NET Framework 3.5

• After expanding the size of an image (games or system image) the added space is not visible in Windows

Playing games

• Call of Duty: Warzone accounts shadowban using ggRock.

• ggRock Client Machine Black Screen with Mouse Cursor Only

• Counter-Strike: Global Offensive - Trust Factor Issues - ggLeap Client

ggRock Administration

• ggRock License Inactive - Expired

• ggRock Virtual Machine (VM) stuck in Online state and can not be powered down, rebooted or deleted

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• Cannot perform a remote backup to a Debian target server due to disabled root SSH access

• Unable to locate target IQN errors in ggRock log

• ggRock indicates a VM is running when it is not, cannot control VM, internal server error

• Can't apply writeback "Keeping writeback for an old snapshot is now allowed"

• When using a RAID 5 Array, space is not displayed appropriately in the ggRock Web UI Array Tab

• Cannot log into the ggRock Web UI

• Cannot delete old snapshots to free up space (Internal Server Error)

• Check the status of the ggRock Service

• View the ggRock Server Log

• How to Check ggRock Server NIC Speed

• Cannot access ggRock Web UI, This site can't be reached

• ggRock Machines missing from Machines tab after Linux Kernel Update - HTTP 5xx Server Error No More network devices

• How to add a new machine to your system image using the ggRock Image Creation Tool (Deprecated)

• How to add a new machine to your system image using the ggRock Seamless Boot method

• How to update games, apps, or other software using a ggRock VM

• How to update games, apps, or other software using a physical Machine

ggRock installation and management

• ggRock hasn't been installed due to error AttributeError: 'NoneType' object has no attribute 'setName' (coming)

• After a new installation of ggRock, unable to change password or log in due to being returned to the initial login screen

ggRock Image Creation Tool

Updating ggRock

• Empty UI but PCs boot, console displays "Failed to add dependency on libvirtd, ignoring: Unknown error -22"